10MICRON PRODUCTS

LIFECYCLE & SERVICE

Discover our official status and maintenance information to ensure operational longevity for your mount.

Product Lifecycle Status

The Discontinued (End-of-Life, EOL) status is officially assigned when the production of a specific mount model has permanently ceased. This official EOL date is the definitive notice that the mount is no longer commercially available and marks the beginning of its defined long-term support window.

  • DISCONTINUED

    EOL DATE: 01/01/2008

  • DISCONTINUED

    EOL DATE: 01/01/2012

  • DISCONTINUED

    EOL DATE: 01/01/2012

  • DISCONTINUED

    EOL DATE: 01/01/2012

  • DISCONTINUED

    EOL DATE: 01/01/2014

  • DISCONTINUED

    EOL DATE: 01/01/2014

  • DISCONTINUED

    EOL DATE: 01/01/2015

  • DISCONTINUED

    EOL DATE: 01/01/2020

  • DISCONTINUED

    EOL DATE: 01/01/2020

  • DISCONTINUED

    EOL DATE: 01/01/2020

  • DISCONTINUED

    EOL DATE: 01/01/2025

  • DISCONTINUED

    EOL DATE: 01/01/2025

  • DISCONTINUED

    EOL DATE: 01/01/2025

Repair & Service Policy

This policy governs the procedures, scope, and commitment for all repair and maintenance services conducted by 10Micron’s authorized technicians, ensuring the continued integrity of your high-precision equipment.

FACTORY REPAIR COMMITMENT

10Micron is dedicated to ensuring the highest possible operational longevity for your investment.

  • All repairs required due to material or manufacturing defects within the defined product warranty period will be executed free of charge for the end user.

    The warranty period is 24 months from the purchase date for private, non-professional users; and 12 months for professional users (such as Universities, Observatories, Companies, Laboratories, etc.).

    For Extra-EU territories, customers must contact their local dealer, as warranty terms and durations are governed by specific national legislations and local statutory rights. The warranty strictly covers documented manufacturing defects.

  • For products that have reached their official End-of-Life (EOL) status, 10Micron remains committed to product longevity, aiming to provide factory repair services for a period of ten (10) years from the EOL date.

    While this commitment represents a voluntary service goal rather than a legal obligation, requests submitted beyond this window are subject to a technical assessment of component availability and repair feasibility.

  • Repair services for mounts outside the initial warranty period are available on a "time and materials" basis. These comprehensive services include diagnostic checks, necessary component replacement, calibration, and final testing to ensure the mount meets its original factory specifications.

    For post-warranty interventions, customers must coordinate with their dealer to define specific service agreements and cost structures. A formal quotation for the estimated repair cost will be provided, with the final balance calculated upon completion of the technical procedure.

INITIATING A REPAIR SERVICE

To ensure efficient processing and service, all repairs must be initiated following these procedures.

  • To ensure an efficient and successful repair process, all service requests must strictly adhere to the following procedural flow:

    1. Primary Support: The customer must initially contact their Original Selling Dealer or Distributor for first-level assistance and preliminary troubleshooting.

    2. Advanced Technical Service: If primary support is insufficient to resolve the issue, the procedure is managed through the dealer network. The customer's interface remains their Original Selling Dealer, while the backend process depends on the dealer's status:

      Premium Dealers: These partners are authorized to perform direct technical assessments and advanced technical repairs. If a factory intervention is still required, the Premium Dealer will facilitate the Return Material Authorization (RMA) process.

      Authorized Dealers: Selling dealers without Premium status must coordinate with a local Premium Dealer to validate the technical issue. In territories where no local Premium Dealer is available, the dealer will consult the factory directly to confirm the necessity of factory intervention.

    3. Mandatory Factory Authorization: Factory repairs are exclusively authorized following the required technical validation. No equipment may be returned to the factory without a valid, officially issued RMA number. Equipment received without prior authorization will be subject to refusal or significant processing delays.

  • Warranty Repairs: All costs associated with the repair, including logistics, are covered by the manufacturer or the distribution network to ensure a "free of charge" resolution for the customer, provided the defect is covered under warranty; however, the customer remains solely responsible for shipping costs to and from the Dealer / Distributor center.

    Post-Warranty Repairs: The customer is responsible for all shipping costs to and from the 10Micron factory or authorized service center, including duties, taxes, and insurance, unless otherwise agreed with the dealer.

    All returns must be packaged securely in the original manufacturer packaging or approved alternatives to prevent transit damage.

  • An estimated repair lead time will be provided upon completion of the initial diagnosis. Repair times are contingent upon the complexity of the issue and the current availability of components.

Component Availability

This section addresses the supply of necessary parts for servicing and repair, confirming our commitment to maintaining adequate component stock of proprietary parts throughout the guaranteed service life of your mount.

  • All mechanical, electronic, and software components required for the function of Active and Legacy products are maintained in adequate stock to support both factory production and service needs.

  • For Discontinued (EOL) products, 10Micron commits to stocking or having access to essential, proprietary components for the full (10) ten-year service period.

    IMPORTANT: Availability of commercial off-the-shelf (COTS) components may be subject to supply chain constraints in the long term, but functional equivalents will be sourced where possible to maintain the mount’s performance.

    This policy represents a voluntary service goal rather than a legal obligation, as we belive in product sustainability. Every post-warranty service request for EOL equipment will be evaluated with due diligence. Final feasibility of repair remains contingent upon the availability of non-proprietary commercial components.